Procurement Service

Terms & Conditions

By engaging the Procurement Service provided by Willow & White Interiors, you agree to the following terms and conditions. Please read them carefully before signing the procurement agreement.

1. Definitions

  • Procurement Service: The process of ordering, managing payments, and coordinating deliveries of FF&E (Furniture, Fixtures & Equipment) for your design project.

  • Procurement Fee: A fee of 12% of the Recommended Retail Price (RRP) per item, which includes VAT and delivery.

  • Recommended Retail Price (RRP): The full price recommended by the manufacturer or supplier for an item, before any trade discounts or promotional reductions are applied.

  • Trade Discount: A reduced price from suppliers that is passed directly to you.

  • Agent: Acting on your behalf, where the supplier invoices you directly (rarely used).

  • Principal: Acting as the designer’s representative to purchase items and resell them to you (standard practice).

  • You: Refers to the client engaging Willow & White Interiors for the Procurement Service.

2. Service Overview

The Procurement Service includes:

  • Sourcing, quoting, and ordering FF&E items.

  • Managing payments and supplier relationships.

  • Coordinating delivery schedules and confirming arrival conditions.

  • Resolving delivery issues, such as damaged goods or incorrect items.

Your Benefits:

  • Access to exclusive trade discounts.

  • Professional management of orders and logistics.

3. Procurement Fee

  • The procurement fee is 12% of the RRP, which includes VAT and delivery.

  • This fee covers administrative work, supplier communications, and logistics management.

  • There are no additional hourly charges.

4. Trade Discounts

  • Willow & White Interiors passes on 100% of trade discounts directly to you.

  • Trade discounts offset the procurement fee when they exceed 12%, providing cost savings to you.

5. Payment Terms

  • Payment in Advance: Full payment is required before any orders are placed.

  • You will receive a detailed invoice itemising the costs for all items and services, including the procurement fee.

  • A receipt will be issued to you as confirmation of payment, specifying the transaction details between you and Willow & White Interiors.

6. Minimum Spend

  • The minimum spend is £1,000 per supplier.

7. Delivery & Storage

  • Deliveries will be coordinated directly with suppliers to your property or designated storage facility.

  • Limited storage options may be available upon request, subject to availability and additional fees.

  • Willow & White Interiors cannot guarantee delivery times but will communicate timelines provided by suppliers.

8. Warranties & Guarantees

  • All warranties and guarantees provided by suppliers are passed directly to you.

  • Any claims under warranties or guarantees must be made directly with the retailer and in accordance with the retailer’s terms. Willow & White Interiors will assist where possible but is not responsible for resolving these claims.

9. Order Process

  1. You sign the procurement agreement.

  2. You request a quote for items.

  3. Willow & White Interiors provides a quote within 3 working days, including payment instructions.

  4. You approve the quote, complete the product order form, and make full payment.

  5. Once payment is received, Willow & White Interiors places the order and confirms it with you.

  6. Delivery details are communicated, and you confirm receipt and condition of items.

10. Returns, Refunds & Issues

  • Returns and refunds are subject to the supplier’s terms and conditions.

  • Willow & White Interiors will assist with arranging returns or replacements in cases of damaged goods, incorrect items, or faults during the warranty period.

  • Any additional supplier admin caused by your initiated changes (e.g., cancellations, returns, or amendments) may result in additional charges.

11. Client Risks

  • Indirect Communication: Any supplier-related issues must go through Willow & White Interiors, which may result in slower response times.

  • Supplier Issues: Willow & White Interiors is not liable for supplier failures, such as poor product quality, warranty disputes, or suppliers ceasing trading. Payments made via credit card may offer additional protection.

12. Cancellation Policy

  • Once an order has been placed, it cannot be cancelled without the supplier’s agreement. Cancellation fees may apply.

  • If you decide not to proceed with an item after payment but before ordering, a refund will be issued less any non-refundable supplier costs.

13. Liability

  • Willow & White Interiors is not liable for delays, damages, or failures caused by third-party suppliers or delivery services.

  • Liability for any damage or issues during transit lies with the supplier or delivery service, subject to their terms.

14. Data Protection

  • Willow & White Interiors will securely store all information you provide for the purposes of this service.

  • Your details will only be shared with suppliers where necessary for order processing.