Procurement Service

Terms & Conditions

These terms apply to all procurement services provided by Willow & White Interiors. They outline the responsibilities, risks, and formal conditions of the service. They are legally binding once you sign the Procurement Agreement.

1. Definitions

  • Procurement Service: Coordination and ordering of FF&E items for your design project.

  • Procurement Fee: 12% of the RRP of each item, inclusive of VAT.

  • Trade Discount: Supplier discounts passed on in full to you.

  • Principal: Willow & White Interiors acts as the purchasing principal for all procured goods. All items are ordered in my name and passed on to you with all relevant receipts and supplier guarantees.

  • You: The client commissioning Willow & White Interiors to provide the Procurement Service.

2. Payment Terms

  • Full payment is required before any orders are placed.

  • You will receive an invoice for the products you have chosen to buy through this service.

  • Receipts will be passed to you.

  • Orders will not be placed until payment has cleared.

  • A minimum spend may apply, depending on the scale of your project - this will be confirmed in your agreement.

3. Trade Discounts

  • All applicable trade discounts are passed directly to you and itemised in your product sheet.

4. Delivery & Storage

  • Deliveries are arranged to your property using supplier couriers.

  • Specific delivery times are not guaranteed.

  • Delivery attendance and short-term storage are available at extra cost and by prior arrangement.

  • I am not liable for damage or delay caused by third-party couriers.

5. Returns, Refunds & Issues

  • You must notify me of any faults, damage, or missing items within 48 hours of delivery.

  • I will assist in arranging returns or replacements where needed.

  • Change-of-mind returns are not included and may be subject to restocking fees or refusal by the supplier.

  • For the avoidance of doubt, the returns policy of the supplier will be passed on to you. Therefore if returns are not permitted (e.g. for bespoke items or other reasons), a return will not be accepted.

  • Client-initiated changes after payment (e.g. item swaps or cancellations) may incur additional admin fees.

6. Availability & Substitutions

  • Quotes are valid for 14 days.

  • If an item becomes unavailable before ordering, I will suggest an alternative. No substitutions are made without your approval.

7. Cancellations

  • Once items are ordered, they cannot be cancelled unless the supplier agrees.

  • If you cancel after payment but before ordering, a refund may be issued minus any unrecoverable supplier costs.

8. Warranties & Liability

  • All warranties are provided by the supplier and passed on to you.

  • I am not liable for faults in manufacturing, supplier insolvency, or courier issues.

  • My liability is limited to the procurement fee you have paid.

9. Data Protection

  • Your data is stored securely and used only to manage your project and place your orders.

  • I comply with GDPR and will never share your information outside this purpose.

Last updated: 25 July 2025