Procurement Service

Terms & Conditions

These terms apply to all procurement services provided by Willow & White Interiors. They set out the scope of the service, responsibilities, and conditions. They are legally binding once you sign the Procurement Agreement.

1. Definitions

  • Procurement Service: The coordination, specification, ordering, and delivery management of FF&E items for your interior design project.

  • Procurement Fee: A fee equal to 12% of the Recommended Retail Price (RRP) of each item, exclusive of delivery costs and inclusive of VAT.

  • Trade Discount: Supplier discounts accessed through Willow & White Interiors and passed on to you in full, subject to payment of the Procurement Fee.

  • Willow & White Interiors: The interior design and procurement coordination service provider.

  • You / Client: The individual or entity commissioning Willow & White Interiors to provide the Procurement Service.

2. Role & Responsibility

  • Willow & White Interiors provides a procurement coordination service only.

  • I do not act as a retailer, reseller, or purchasing agent. All contracts for goods are formed directly between you and the supplier. Ownership of goods, payment obligations, warranties, and supplier terms sit with you.

  • I place orders using your details once the Procurement Fee has been paid and written approval to proceed has been received.

3. Fees & Payment

  • The Procurement Fee is payable in full before any orders are placed.

  • Payment of the Procurement Fee is required to access trade pricing.

  • Supplier invoices are payable by you directly to the supplier. Willow & White Interiors does not collect or process payment for goods.

  • A minimum procurement spend may apply depending on the scale of the project. This will be confirmed in your Procurement Agreement.

4. Trade Discounts

  • All applicable trade discounts are passed directly to you and shown in your procurement schedule.

  • Trade discounts are subject to supplier terms and may change without notice.

5. Ordering & Availability

  • Quotes are valid for 14 days unless stated otherwise.

  • Orders are placed only after written approval and payment of the Procurement Fee.

  • If an item becomes unavailable prior to ordering, I will propose a suitable alternative for approval.

  • No substitutions are made without your written consent.

6. Delivery & Storage

  • Deliveries are arranged to the address confirmed by you, using supplier-appointed couriers.

  • Delivery dates are estimates and not guaranteed.

  • I am not responsible for delays, damage, or loss caused by third-party couriers or suppliers.

  • Delivery attendance, inspections, and short-term storage can be arranged at additional cost by prior agreement.

7. Damage, Returns & Issues

  • You must notify me of any visible damage, faults, or missing items within 48 hours of delivery.

  • I will assist with communication and coordination with the supplier to resolve issues where possible.

  • All returns, refunds, and replacements are subject to the supplier’s terms and conditions.

  • Change-of-mind returns may not be accepted and may incur restocking or administration charges.

  • Bespoke, made-to-order, or customised items are typically non-refundable.

  • Any additional work required due to client-initiated changes may be charged separately.

8. Cancellations

  • Once an order has been placed, cancellation is subject to the supplier’s agreement and terms.

  • If you cancel after paying the Procurement Fee but before orders are placed, the fee remains non-refundable.

  • Any unrecoverable supplier costs will be payable by you.

9. Warranties & Liability

  • All warranties are provided by the supplier and passed directly to you.

  • Willow & White Interiors is not liable for manufacturing defects, supplier failure, insolvency, or courier performance.

  • My total liability is limited to the value of the Procurement Fee paid.

10. Data Protection

  • Your data is stored securely and used only for the purpose of managing your project and placing orders.

  • I comply with UK GDPR requirements and do not share your information beyond what is necessary to deliver the service.

Last updated: 18 Dec 2025